Responsible Gambling

Last updated: 07/04/2026

Please read this information carefully for your own benefit. citobet.com is owned by Gamerly Holding Ltd, a limited liability company registered in the Autonomous Island of Anjouan with company registration number 16003 and registered address at PO Box 1212, Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros ("The Company").

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Gamerly Holding Ltd.
  • Service refers to the Website.
  • Website refers to https://citobet.com and other such similar websites owned by the Company.
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Responsible Gambling and Self-Exclusion

Gambling means, for the majority of our Users, entertainment, fun, and excitement. But we also know that for some of our Users gambling has negative side effects. In medical science, pathologic gambling has been recognized as a serious sickness for many years.

Since our first day, we have thought about this problem and tried our best to help. Under "Responsible Gambling," we understand multiple measures through which a gambling provider can help to lower the possibility of negative side effects appearing. In cases where they already appear, we also try to take active steps against them.

The most important instruments against negative side effects from gambling are knowledge and education about the risks of gambling to support our Users' self-control and to ensure they do not suffer from negative side effects.

Information and Contact

Our Support will help you via email at any time without additional costs: [email protected]

Our Support will, of course, not share any information about You without Your consent.

In addition, you can take a self-test to assess if you may have a gambling problem at https://www.begambleaware.org/gambling-problems/do-i-have-a-gambling-problem/

Additional information about gambling addictions is available at https://www.begambleaware.org/safer-gambling/

Helpful Hints for Responsible Gambling

We recommend considering the following tips before gambling to ensure it remains fun and without negative side effects:

Set yourself a deposit limit

Think about how much you can afford to gamble according to Your financial situation. Play with amounts intended for fun and entertainment.

Do not try to win back losses at all costs

Avoid taking excessive risks to win back what you previously lost. Play for entertainment, not as a way to earn money.

Set yourself a time limit

Set a time limit and stick to it. Gambling should remain balanced with your other hobbies and not be Your only activity.

Play smart

Avoid gambling when stressed, depressed, or under heavy pressure. Do not play under the influence of medications, drugs, or alcohol.

Take breaks

Take breaks when you notice fatigue or difficulty concentrating.

Only one account

To better track your time and money spent on gambling, it is advisable not to create more than one account per person.

Minor Protection

To use our Service, You must be 18 years or older. To avoid misuse, keep Your login data secure from minors around you.

We recommend a filtering program to prevent minors, especially children, from accessing unsuitable content on the internet. Parents can find a list of internet filters at https://famisafe.wondershare.com/internet-filter/best-internet-filters.html

Self-Exclusion

If you are diagnosed with a gambling addiction or wish to refrain from gambling for any other reason, we want to assist you in avoiding anything that may not be beneficial to you. "Self-Exclusion" means that you voluntarily exclude yourself from all gambling services. This exclusion cannot be reversed for a set period of time.

If you wish to self-exclude from gambling, please contact our support team at [email protected] and specify a time span between 6 months and 5 years. They will explain the necessary steps and any further requirements.

Please note that Self-Exclusion is permanent for the set time span and will not be reversed for your protection. During Self-Exclusion, you are not permitted to create a new account. Any attempt to create a new account during Self-Exclusion is a violation of our Terms of Service and may result in the permanent ban of your original account.