Every licensed operator has to know who its players are. At Citobet that check happens once, and this page lists exactly what triggers it, which documents we accept, how long the review takes and what changes on your account while it runs. The rules are in the KYC policy and the AML policy.
What triggers the check
Two things, and either one is enough:
- Your deposits add up to more than 2,000 EUR over the lifetime of the account, in the equivalent of your currency.
- You request a withdrawal, of any amount.
Until one of those happens you can register, deposit and play, in the casino and on the sportsbook, without sending anything.
The three documents
- A government-issued photo ID. Passport, national ID card or driving licence. Some documents need both sides. It must carry your signature, your full name exactly as it is on the account, and it must not expire within the next three months. You must be over 18.
- A selfie holding that same ID. The person in the selfie has to be the person on the document, and the document in your hand has to be the one you uploaded, with the same photo and the same ID number.
- Proof of your address, issued in the last three months. A bank statement or a utility bill showing your full name and your current residential address, with the name matching your ID.
If you deposited with a card, we may also ask for a photo of both sides of it. Cover the CVC. The name and the visible digits have to be readable.
What happens after you upload
Your account moves to Temporarily Approved. The documents are with our KYC team, and the team has 24 hours to review them and email you one of three answers: approved, rejected, or more information needed. The third one leaves your status unchanged while you send what is missing.
What you can and cannot do while Temporarily Approved
- You can use the platform normally and keep playing.
- You cannot deposit more than 500 EUR in total, in the equivalent of your currency.
- You cannot complete a withdrawal.
Those two limits lift when the review is approved.
If something is wrong with a document
The reason is written down and a support ticket is opened. You get the ticket number and an explanation of what to fix, so you are never left guessing which of the three documents failed. The usual causes are a corner cut off the photo, a document that expires too soon, an address paper older than three months, or a name that does not match the account.
If you never complete it
Without full KYC you cannot deposit or withdraw any amount, and the account can be closed within 14 calendar days. The withdrawal policy adds the AML side of the same rule: identity not verified within 180 days of the request can mean suspension or closure, and the balance can be forfeited.
Additional checks in some cases
We may ask for proof of income, with a certified English translation, for a statement from the payment system you deposited through, or for other documents the case needs. A video or telephone interview is also possible. These are AML requirements rather than routine steps, and they apply to a minority of accounts.
Countries we cannot accept
You must not use Citobet if you live in, or are visiting from, Austria, France and its territories, Germany, the Netherlands and its territories, Spain, the Union of Comoros, the United Kingdom, or the USA and its territories. The same applies to any country on the FATF blacklist and to any other jurisdiction the Anjouan Offshore Finance Authority prohibits. This is checked at verification, so an account opened from a restricted country will not pass it.
The payment method has to be yours
Third-party and corporate payment methods are not allowed. A card, a bank account or a wallet in somebody else's name is rejected, and where fraud is suspected the case goes further than a rejection. That rule is in the withdrawal policy.
Why we ask, in one paragraph
Citobet is operated by Gamerly Holding Ltd, registration number 16003, under a licence from the Anjouan Offshore Finance Authority. The licence obliges us to verify identity, to keep out under-18s, and to be able to show where money came from. Those obligations are the reason for every document on this page, and they are also what makes the fair gaming and payout rules enforceable.
Prepare it once, in five minutes
Photograph the ID on a flat surface in daylight, all four corners in frame. Take the selfie with the same document in your hand and your face clear. Download a statement or bill as a PDF rather than photographing the paper. Then upload all three together. Most rejections come from the photos, not from the person.
What happens next
Once you are approved you will not be asked again, unless your account details change or a regulatory or security check requires it. Withdrawals then go straight to processing, and the guide to withdrawing your winnings covers the limits and the timings.
Play responsibly
Verification is also the moment the account becomes fully yours, limits included. Set a deposit limit that matches what you meant to spend, on the responsible gambling page.